Shipping policy
Enjoy Seamless Shipping with Ekko Maison
Free Shipping: At Ekko Maison, we are pleased to offer free shipping on all orders over $69. Elevate your home with our premium homeware and enjoy substantial savings on shipping costs.
Delivery Time Frame: We strive to ensure quick delivery of your orders. Typically, your purchase will arrive within 10 to 14 days, depending on your location within the country. This timeframe allows us to ensure that your order is processed, packed, and shipped with care and precision.
Carriers: We partner with trusted carriers like UPS, USPS, and FedEx to handle our shipments. This ensures that your items are delivered safely and efficiently to your doorstep.
Tracking Your Order: Upon dispatch, you will receive an email notification containing a tracking number. This allows you to monitor the progress of your shipment via the carrier’s website. Should you have any questions about your order’s status, please refer directly to the tracking information or contact the carrier for the most accurate update.
Signature Requirement: For added security, orders exceeding $500 will require a signature upon delivery. This ensures your valuable purchases are handed over directly and safely.
Order Discrepancies: If there are any discrepancies with your order upon arrival, or if you encounter issues with the shipping process, please contact us immediately at support@ekkomaison.com. Our customer service team is dedicated to resolving any issues swiftly and to your satisfaction.
International Shipping: Currently, Ekko Maison focuses on domestic shipping only. We look forward to expanding our service to international customers in the future.
Contact Us: Should you have any questions about your order or our shipping practices, our customer service team is here to help. Contact us at support@ekkomaison.com for assistance with any inquiries or concerns.
At Ekko Maison, we are committed to providing you with a smooth and enjoyable shopping experience from click to delivery. Thank you for choosing us to enhance your living spaces.